Cancellation Policy

The tickets booked through ODBUS Can be cancelled and note that Cancel Can be possible before 12 hours of the departure of the said bus. Refunded amount will be reflected in your respective account in 10 working days

  1. Partial cancellation is not available in ODBUS.
  2. In respect of refunds due to cancellation of service by Operator , passenger is required to send an e-mail to [email protected] mentioning USERID of the passenger, reference no. of the transaction and PNR No. of the ticket. We will verify and refund the amount to the concerned Credit card / Internet banking account.
  3. In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is required to send an e-mail to [email protected] mentioning USERID and reference no. of the transaction. We will verify the details and refund the amount to the concerned Credit card / Internet banking account.
  4. Refunds for Ticket cancellations / Failed Transactions to passengers will be given normally in 10 Bank working days by ODBUS, after the cancellation of ticket or receipt of e-mail. If refunds are delayed, passengers may contact ODBUS Executive at Toll 9937000838 ( 9 am to 7.Pm )
Cacellation Cut off Time: % Of Deduction On Total Amount
 12 Hours To 18 Hours   35%
 18 Hours To 24 Hours   25%
 More than 24 Hours   20%